Problem
The platform needed to manage merchants, products, orders, after-sales, and commission settlement, which a single-store architecture could not support.
Solution
We separated platform, merchant, customer, and operator roles, then built product, order, settlement, after-sales, and operations dashboards.
Value
The platform can run merchant onboarding and operations centrally while merchants manage their own products and orders, with rule-based commission and reconciliation.
Role, order, and settlement separation for platform commerce
The project focused on boundaries first: which products merchants manage, which rules the platform controls, and which records enter financial settlement.
Delivery scope
- Merchant onboarding, qualification review, and store permissions
- Product, SKU, inventory, order, and after-sales workflows
- Commission rules, refund reversal, daily and monthly reports
- Platform campaigns, featured placements, and data dashboards
Outcome
After launch, platform operators and merchants collaborate within one console, and finance data has clear source records and statuses.