Problem
Home nursing involves appointment booking, nurse qualifications, care records, risk notices, and payments, making offline management hard to scale.
Solution
We built user booking, nurse acceptance, service records, electronic agreements, reviews, and admin review workflows.
Value
Service delivery is standardized with traceable records for nurses, users, and the platform, supporting category expansion.
Booking and fulfillment loop for home nursing services
The project centers on safety and traceability: service boundaries are clear before booking, care records are kept during service, and reviews and repurchase entry points are retained after completion.
Delivery scope
- Service item, pricing, location, and time-slot configuration
- Nurse qualification, scheduling, acceptance, and care records
- Risk notice, electronic confirmation, and service review
- Admin order review, complaint handling, and analytics
Outcome
Home services move from manual coordination into a standardized online workflow, making quality and fulfillment easier to manage.