Problem
Operational knowledge lived across scattered docs, and both new hires and support teams kept repeating the same questions.
Solution
We indexed policy and product material into a permission-aware retrieval layer and shipped a RAG assistant on top of it.
Value
Repeated support load dropped and the team turned static documentation into reusable AI-ready knowledge.
A complete loop from knowledge structuring to AI answering
The project started by organizing policies, product manuals, support SOPs, and historical Q&A, then built chunking, access rules, and citation tracking to keep AI responses grounded and permission-aware.
Delivery scope
- Document cleanup, chunking rules, and vector retrieval setup
- Admin knowledge-base console with cited sources
- Support-side Q&A workspace, human handoff, and session logs
- Role-based access control, audit logs, and sensitive-question guardrails
Outcome
After launch, common questions receive cited answers within 3 seconds, support teams spend less time searching documents, and the knowledge base becomes an maintainable operating asset.